These Terms of Use constitute a legally binding agreement made between you and Homefolks Ltd, doing business as Homefolks ("Homefolks", “we”, “us”, or “our”), concerning your access to and use of the wearehomefolks.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). 
This website is directed exclusively to private individuals. You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms of Use. Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Terms of Use. It is your responsibility to periodically review these Terms of Use to stay informed of updates.
You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Use by your continued use of the Site after the date such revised Terms of Use are posted.
The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

• The Site and all intellectual property rights in it including but not limited to any content are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws.
Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind, whether or not they are registered or unregistered — anywhere in the world. We reserve all of our rights in any intellectual property in connection with these Terms.
 
• All content included on our Site (including, without limitation, the trade marks of Homefolks, logos, graphics, photos, designs, logos, icons, images, texts, data and software) is the property of Homefolks LTD, its affiliates and as such is protected by international and UK copyright and other intellectual property laws. Any copyright or other intellectual property in these web pages is owned by, or licensed to us. You are prohibited from reproducing all or any part of the contents of our Site except in accordance with this agreement.
 
• We grant you the following LIMITED license to copy the contents of our Site:
You are authorized to use this material ONLY for personal, non-commercial purposes.
You may download, print or store copies of any portion of this material for your own personal, non-commercial use provided this Intellectual Property Rights Notice is included in all such copies.
You may not charge anyone for use of the material and you may not publish retransmit or otherwise distribute the material to others without prior written consent from Homefolks.
You may not modify the material in any way, without the prior written permission from Homefolks.
Except as expressly provided in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.
 
For press inquiries, please contact us at press@wearehomefolks.com

Our trade marks include (amongst others) the word ‘HOMEFOLKS’, the ‘.HOMEFOLKS.’ logo and monogram, as well as other marks which are used as trade marks. These trade marks may be in use and/or registered in more than one country and your use and access of our Site does not give you any rights to use our trade marks.

By using the Site, you represent and warrant that:
• All registration information you submit will be true, accurate, current, and complete
• You will maintain the accuracy of such information and promptly update such registration information as necessary
• You have the legal capacity and you agree to comply with these Terms of Use
• You will not access the Site through automated or non-human means, whether through a bot, script or otherwise
• You will not use the Site for any illegal or unauthorized purpose
• Your use of the Site will not violate any applicable law or regulation
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).
You may be required to register with the Site. You agree to keep your password confidential and will be responsible for all use of your account and password.
We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

We will maintain certain data that you transmit to the Site for the purpose of managing the performance of the Site, as well as data relating to your use of the Site.
Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Site. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. We may, in our sole discretion, limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
Our online store at wearehomefolks.com/shop is open 24 hours a day but may be closed occasionally for maintenance; we try to perform such maintenance during the night whenever possible. An order placed on a public holiday will be processed the following weekday.
You must be at least 18 years of age to buy goods on our site, and you must own a valid credit card that is accepted by us. If you are under the age of 18, you must have legal grounds for wanting to place an order with us.
We accept payments by all major credit cards: VISA, MasterCard or American Express. The full amount will be charged at checkout.
Shipping costs may be added to your order. Please view 'Shipment' below for shipping charges.
Homefolks does not keep its customers’ payment card details.

We do not guarantee that all the items available on the online shop wearehomefolks.com/shop are in stock at the time of your order. In case we are out of stock of any items in your order we will contact you by phone or by e-mail.
Homefolks cannot warrant that the content of the Site is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. All products are subject to availability, and we cannot guarantee that items will be in stock.
We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.
Though Homefolks strives to always display the correct texts, images and pricing in the Site and online shop, errors may occur; if you have been charged the wrong amount when shopping from the online shop, we will give you the option of placing a new order with the correct price or canceling your order. If we are unable to get in touch with you, your order will be automatically cancelled.
Homefolks cannot be held responsible for any damage caused from using the Site or not being able to use the Site. Homefolks cannot guarantee a problem-free, uninterrupted and secure access to the Site.

All goods subject to a lead time due to production are considered 'made to order'. All Goods that are made to order are clearly labelled as such on our website.
Typical lead times for made to order pieces can vary, a standard estimate ranges between 1–10 weeks (see product page).

All goods that are made to order are excluded from our standard cancellation and return policy.
Therefore you should only place your order if you are sure that the item and finish is right for your needs.

1. Delivery
We currently ship to the UK only, with the exception of certain special categories (e.g. prints)
 
PLEASE NOTE – if you are outside of the UK and would like to buy from our website, please send us your enquiry. A Homefolks team member will contact you with further information and a shipping quote.
 
All products are shipped from London via DHL using their GoGreen Climate Neutral service or Royal Mail.
We aim to deliver your items in good time, safely packed and beautifully wrapped. The goods leave our studio in perfect condition and are insured against shipping damage and their condition is recorded before dispatch. Please check the packaging before opening it, and photograph any external damage. In the unlikely event that the product has also been damaged, the logistics company must be informed directly upon delivery.
 
2. Delivery times
Orders may take up to 5 business days to be processed and delivered within the UK.
Made to order products will come with their own delivery and lead times, see each product description for details.
All orders are tracked for peace of mind and tracking numbers will be included with your order dispatch email.
 
3. Delivery charges
Delivery charges depend on the size and weight of the goods ordered. When ordering several products, the delivery charge for the bulkiest product applies.
 
If you have any concerns regarding your parcel delivery, please email us at orders@wearehomefolks.com

During 14 days following the delivery of your order, you may request an exchange or refund of goods.
 
To cancel your order you must advise us by writing to info@wearehomefolks.com and we will issue you with a returns note for inclusion in your delivery.
All parcels are sent back at your own risk. We would advise using recorded delivery as the parcel is not our responsibility until we sign for it.
 
All goods returned must be unused, in the same condition as when received, and must have all tags, including original packaging materials, accompanied by the original invoice. Once we receive your return and the above conditions are met, the return will be processed.

Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s payment method.
Note that additional duties and/or taxes will not be refunded.
All exchanges are subject to availability.
Faulty items will be replaced by the same type of product, subject to availability. Refunds for faulty items can be made within the 30-day period following delivery.
 
Goods made to order — all goods that are made to order are clearly labelled as such on our website and are excluded from our standard cancellation policy. We will not ordinarily be able to change such orders, make a refund or exchange any made to order good and therefore you should only place your order if you are sure that the item and finish is right for your needs. This does not affect your statutory rights.
 
For questions about the return process please contact info@wearehomefolks.com

We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site.
We also reserve the right to modify or discontinue all or part of the marketplace offerings without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site or the marketplace offerings.
We cannot guarantee the Site and the marketplace offerings will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site or the marketplace offerings during any downtime or discontinuance of the Site or the marketplace offerings.